Service Activation/ Change Request

Please fill in this comissioning form and send it back to Level421 at least 3 to 5 working days before installation, change or deactivation should be performed.

Please ask your sales representative in case you have questions or unclear points: sales(at)level421(dot)com.

After you have handed in the request, your activation is getting prepared. When ready, please contact the NOC at the below highlighted ways.

Request Type: (please select)*		New Activation (Comissioning)RequestService Change Request (up- or downgrade)Modem Change Request (old modem defective)Coordinate Update request (change of location)Service Termination (Decomissioning) Request
Installation address:*		Enter here the full address where the V-SAT is/will be installed, including the end users name. Please note that the end user is the person who uses the system on a daily basis, not reseller or distributor
Installation Country:*
Enduser Contact:*		Enter here the name of the person responsible for the installation, with phone number and/or e-mail address of the person to be informed when the site causes satellite interference.
Installer Contact:*		Enter here the name of the installer, with phone, mobile or satellite phone number, chat name or e-mail address, to be contacted during lineup
Choose modem type:*		iDirect Evolution X3iDirect evolution X5iDirect infinity 3100NBiDirect infinity 3100iDirect infinity 5100iDirect infinity 5150iDirect infinity 5300iDirect infinity 5350iDirect infinity 7350Comtech 570/L
iDirect Modem Serial:
Old iDirect Serial:
BUC Manufacturer and Model:*		Enter here the details of your Transmitter/BUC, if not delivered by Level421
LNB Manufacturer and Model:*		Enter here the details of your LNB, if not delivered by Level421
Antenna Size:*		90cm120cm180cm240cm
Used Cable Type:*		RG6 (maximum usage 15 to 20 meters)RG11 (usage 20 to 50 meters)
Cable Lenght (meter):*
Longitude Hemisphere:*		East West
Longitude of antenna:*
Latitude Hemisphere:*		North South
Latitude of antenna:*
Satellite Band:*		KU-Band C-Band
Requested Satellite:*
Requested Service Type:*		42Fair Use Access TDMA 42Flat Access TDMA 42Compression TDMA 42Connect TDMA 42Interconnect MESH 42Enterprise SCPC africa-sat.net europe-sat.net gulf-sat.net
Shared or Dedicated:*		Shared ServiceDedicated Service
Contention Ratio:*
Requested Upstream Speed:*
Requested Downstream Speed*
Requested Lineup/Decommissioning or Change Date and time:*		The date entered here is binding for billing updating, service activation or service change. Contact Level421 support by chat or e-mail at the appointed time. Please indicate Greenwich Mean Time (GMT)
IP Network to be assigned:*		private public (additional documents are required - see below)
Network Size to be assigned:*		/30 (one free IP)/29 (5 free IPs)/28 (13 free IPs)/27 (29 free IPs)
Attach filled in documents (see below) for a public network:
Additional Services required (please describe in detail):		Please explain additional services required, e.g. VPN, VOIP, Maritime, Transportable, Voucher, Mesh, Mobile etc. Our order team will review your request and contact you
		Please enter the following code:

Public IP request

In case you want to apply for a full routed public IP network, please fill out the documents below and attach it to your comissioning request.

There are 2 ways to apply for a /30 network: Either you sign the End User Disclaimer and attach it to the comissioning request, or you fill out the RIPE documents accoding to the downloadable description.

All networks /29 and larger only can get assigned with filled out RIPE documents plus a full validated network plan.

Public IP Documents, who need to be filled out and attached to above Comissiong Request:

		public_ip_end_user_disclaimer.pdf	37 K
		ripe-316_1_.pdf	145 K
		ripe-315.txt	1.5 K

Activation NOC Telephone

To pass Cross Pole tests and adjust your terminal power, when you are near to your antenna and your satellite modem, you will need to contact our NOC team:

This is necessary to pass the final tests and activate your services. There are 2 ways to do this:

1.) Either you contact us via phone at the NOC line: +49 (0) 731 140 6 47 04

or

2.) You contact us via our chat system: (recommended as it costs less and is faster)

If possible, please confirm your appointment before contacting by sending us an short e-mail: noc@level421.com